Terms of sale

GENERAL INFORMATION

All orders will be shipped within 48 hours of receipt. If for any reason this is not possible, you will be notified by email and provided with an estimated shipping date, especially during peak sales periods.

If you wish to change the delivery address after placing your order, please notify us as soon as possible. Once the package has been shipped, no address changes can be made.

Any change of address once the order is shipped, or any request for delivery to a different address will have a surcharge equivalent to the cost of shipping.

Shipping is available to the Iberian Peninsula and the Balearic Islands. If you'd like to place orders from the Canary Islands or abroad, please contact hola@elpaeller.com .

For any questions, support, or suggestions regarding orders placed for the Iberian Peninsula and the Balerares, please contact hola@elpaeller.com or call 962564510.

SHIPPING COSTS

Spain (Peninsula)

• Delivery within 48 hours.
  Free shipping on orders over €50.
• €5 shipping costs if your order does not exceed €50

Balearics

• 20€ / 40€ - Delivery in 48/72 hours.

Canary Islands

• 20€ / 50€ - Within two weeks of the order date.