Terms of sale


All orders will be shipped within 24-48 hours of receipt. If for any reason this is not possible, you will be notified by email and an estimated shipping date will be provided, especially in times of high sales influx.

If you want to make a change in the delivery address once the order has been placed, it is essential that you notify us as soon as possible. Once the package has been dispatched, it will not be possible to make any address changes.

Any change of address once the order is shipped, or any request for delivery to a different address will have a surcharge equal to the cost of shipping

Shipments valid to the peninsula and the Balearic Islands. If you want to place orders from the Canary Islands or abroad, please contact the following email hola@elpaeller.com . For any questions, management, suggestions related to the orders placed for the peninsula and the Balearic Islands, please contact hola@elpaeller.com or phone 962564510


Spain (Peninsula)

  • Delivery in 24/48 hours.
    Free shipping from orders over €40.
  • €5 shipping costs if your order does not exceed €40


  • €20 / €40 - Delivery in 48/72h.

Canary Islands

  • €20 / €50 - In the following two weeks from the order date.