Return policy

Product returns

Name of the owner: PREPARADOS NATURALES SL

(i) Right of withdrawal

The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with applicable legislation.

Once the fourteen (14) calendar day period has ended, El Paeller will not accept returns due to withdrawal from product purchases.

In the event of withdrawing from the purchase of a product, the User must contact El Paeller by sending an email to hola@elpaeller.com .

In any case, in the event of withdrawal from the purchase, the following requirements must be met:

1) The product must be in the same condition as it was delivered and must retain its original packaging and labeling with the security sticker.

2) Returns to El Paeller must be made using the same box or envelope used for delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

3) A copy of the proof of purchase and the delivery note for the products must be included in the package, also indicating the returned products and the reason for the return.

Returns must be sent to the address: Calle Serratilla 187, Poligono Industrial La Pahilla, 46370, Chiva – Valencia

The User will assume the return shipping costs in the event of exercising the right of withdrawal.

(ii) Return of defective products

Without prejudice to any other rights that may apply, the User shall be entitled to a refund for the price of defective products or products delivered if they do not match the order placed by the User. Alternatively, the User shall have the right to request and receive an identical product in perfect condition.

In the event of returning defective products or products that do not correspond to your order to El Paeller, this must be done by the User using the procedure established in section (i) above, although the User, in this case, will not have to bear the costs of returning said products.

Provided that the User has followed the procedure established in section (i) above and the requirements established in this section have been met, El Paeller will refund the price paid corresponding to the returned products that are defective or that do not correspond to the product order placed by the User, in accordance with the provisions of section (iii) below.

(iii) Refund of the price of the products to the User

Provided the User has followed the procedure established in this section and the requirements established therein have been met, El Paeller will refund the price paid by the User for the returned products. If the return is made in exercise of the User's right of withdrawal described in section (i), El Paeller will not pay or cover the return costs and/or expenses.

The User will not be entitled to a refund for the price of returned products that are not in the same condition as when they were delivered, or that do not meet the requirements established in this Return Policy.

Partial returns of an order will result in a refund of the price corresponding to the product or products actually returned.

El Paeller will process the refund order using the same payment system used by the User to purchase the products, within thirty (30) days of receiving the returned order and once El Paeller has verified that the products being returned meet the requirements set out in sections (i) and (ii) above. The application of the refund to the User's account will depend on the banking institution.